FREQUENTLY ASKED QUESTIONS

DPI ships with UPS. A tracking number will be provided upon completion of order. 

For art files under 10MB, send attached to the form on the contact us page.
All files must be 300 dpi or more. Preferred file types are. PSD, .EPS, PDF & .AI.
If you're submitting Adobe Illustrator files, please make sure all text is converted to outlines on a solid or negative background.

Our average turnaround time is 10-15 business days (Mon – Fri) plus shipping time. This is not guaranteed. If you pay for an order after 5:00pm, your order will not be processed until the following business day. Adding additional changes to your order may extend your turnaround time.

• Standard Print Size: 13″ X 15″
• Max Print Size: Up to 14.5″ X 17″

*Your Print Size max will depend on your smallest garment size 

NOTE: Artwork size stays the same throughout your entire order. Screen sizes do not increase for each garment size.

We can get just about anything you need. If you do not see the item you want, please send an email and ask for pricing.

You can, but it would have to be priced as two separate 50-piece orders.

Sure. You can do all sorts of different colors and sizes with your order as long as the design and ink color stays the same.
You can also mix different items as long as the print size is the same.
If you decide to change the color of the ink, there will be an Ink Change Fee of $20 per  color/ per screen.
The customer is allowed up to 2 ink changes.

We give Free Screens and Free Setups for orders of 100 pieces or more per design.

Sometimes an item may be misprinted or damaged in production. We will call you before shipping to let you know if there was an error, and we will deduct our mistake from your bill. You will not be charged for our mistakes. If you get more than you should have, Stop Complaining! You just got free shirts!

Yes, we offer custom graphics. If you are interested in this service please fill out the general inquiries form and someone will reach out to you in regards to your needs. 

If something is wrong with your order, please contact us within 48 hours of receiving your order. If we have made an error in any way, we will take care of you!

We do offer rush orders. Each rush order will be custom quoted. Please contact us to discuss your options. 

For Sure! Just let us know the most convenient place for you to pick it up, and we will ship it there.
Order ahead and keep production and shipping time in mind! 

Yes. All garments containing cotton, even garments labeled as “pre-shrunk” are subject to a certain amount of shrinkage after washing.

You can limit shrinking by washing garments with cold water on gentle, and air drying if possible. This will also help prolong the life of your print.