FREQUENTLY ASKED QUESTIONS About How Long Does Shipping Take? DPI ships with UPS. A tracking number will be provided upon completion of order. What Type of Art Files do you Accept? For art files under 10MB, send attached to the form on the contact us page. All files must be 300 dpi or more. Preferred file types are. PSD, .EPS, PDF & .AI. If you're submitting Adobe Illustrator files, please make sure all text is converted to outlines on a solid or negative background. What Is Your Average Turn Around Time? Our average turnaround time is 10-15 business days (Mon – Fri) plus shipping time. This is not guaranteed. If you pay for an order after 5:00pm, your order will not be processed until the following business day. Adding additional changes to your order may extend your turnaround time. What Are Your Print Sizes? • Standard Print Size: 13″ X 15″• Max Print Size: Up to 14.5″ X 17″ *Your Print Size max will depend on your smallest garment size NOTE: Artwork size stays the same throughout your entire order. Screen sizes do not increase for each garment size. Do You Offer Brands and Items That Are Not Posted on Your Price Chart? We can get just about anything you need. If you do not see the item you want, please send an email and ask for pricing. Can I Get 100 T-Shirts With Two Separate Designs? You can, but it would have to be priced as two separate 50-piece orders. Can I Choose Different Items, Sizes, and Colors In The Same Order? What About Styles? Sure. You can do all sorts of different colors and sizes with your order as long as the design and ink color stays the same. You can also mix different items as long as the print size is the same. If you decide to change the color of the ink, there will be an Ink Change Fee of $20 per color/ per screen. The customer is allowed up to 2 ink changes. How Do I Get Free Screens Setup? We give Free Screens and Free Setups for orders of 100 pieces or more per design. I am Missing a Few Items / I received More Items Than I ordered. Why is That? Sometimes an item may be misprinted or damaged in production. We will call you before shipping to let you know if there was an error, and we will deduct our mistake from your bill. You will not be charged for our mistakes. If you get more than you should have, Stop Complaining! You just got free shirts! I Don't Have Artwork. Can You Make Custom Artwork for me? Yes, we offer custom graphics. If you are interested in this service please fill out the general inquiries form and someone will reach out to you in regards to your needs. I Found Something Wrong with my Order! What do I do? If something is wrong with your order, please contact us within 48 hours of receiving your order. If we have made an error in any way, we will take care of you! I Need My Order Fast! Do You Do Rush Orders? We do offer rush orders. Each rush order will be custom quoted. Please contact us to discuss your options. My Band is on Tour Right Now. Can You Ship My Order to the Venue? For Sure! Just let us know the most convenient place for you to pick it up, and we will ship it there.Order ahead and keep production and shipping time in mind! DO THE GARMENTS SHRINK? Yes. All garments containing cotton, even garments labeled as “pre-shrunk” are subject to a certain amount of shrinkage after washing. You can limit shrinking by washing garments with cold water on gentle, and air drying if possible. This will also help prolong the life of your print.